388jl Privacy Policy

1. Introduction

388jl ("we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you" or "your") who access or use the 388jl online gaming platform available at https://388jl.app (the "Platform"). This Privacy Policy describes how 388jl collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform.

This Privacy Policy is incorporated into and forms part of the 388jl Terms and Conditions. By registering for an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

388jl operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We take our obligations under this law seriously and have implemented appropriate technical and organizational measures to safeguard your personal data.

2. Data Controller

For the purposes of applicable data protection law, 388jl is the data controller responsible for your personal data collected through the Platform. As data controller, 388jl determines the purposes and means by which your personal data is processed.

If you have any questions about how 388jl handles your personal data, or if you wish to exercise any of your data rights described in Section 11 of this Policy, you may contact our Data Protection Officer using the contact details provided in Section 14.

3. Data We Collect

3.1 Identity and Contact Data

When you register for a 388jl account, we collect personal information necessary to verify your identity and operate your account, including:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (city, province, postal code);
• Government-issued identification document details (e.g., Philippine passport, driver's license, SSS ID, UMID) when required for identity verification.

3.2 Financial Data

To process deposits and withdrawals, 388jl collects financial information including:

• GCash or PayMaya mobile wallet number;
• Bank account details (account name, account number, bank name) for BPI, BDO, Metrobank, and other supported banks;
• Transaction history, including deposit amounts, withdrawal amounts, and dates.

3.3 Gaming and Activity Data

388jl automatically records data related to your gaming activity on the Platform, including:

• Games played, bet amounts, and game outcomes;
• Session duration and login timestamps;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, self-exclusion status).

3.4 Technical and Device Data

When you access the Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Referring URL and pages visited on the Platform;
• Cookie identifiers and session tokens.

3.5 Communications Data

If you contact 388jl customer support, we retain records of those communications, including chat transcripts, email correspondence, and any documents you submit in connection with a support request.

4. How We Collect Data

388jl collects your personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically — through cookies, log files, and similar tracking technologies when you access and use the Platform (see Section 9 for details);
• From third parties — including identity verification service providers, payment processors (such as GCash and PayMaya), and fraud prevention services, where necessary to verify your identity or process transactions.

5. How We Use Your Data

388jl uses your personal data for the following purposes:

388jl will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

6. Legal Basis for Processing

388jl processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity — processing required to perform our contract with you, including operating your account, processing transactions, and providing gaming services;
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and regulatory reporting;
• Legitimate interests — processing necessary for 388jl's legitimate business interests, including fraud prevention, platform security, and improving our services, where those interests are not overridden by your data protection rights;
• Consent — processing based on your freely given, specific, and informed consent, such as sending you marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing and Disclosure

7.1 Service Providers

388jl shares your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors, identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

7.2 Regulatory and Legal Disclosure

388jl may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under Philippine anti-money laundering regulations and gaming regulatory requirements.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 388jl's assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred and becomes subject to a different privacy policy.

7.4 No Sale of Data

388jl does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your data is yours — we use it only to serve you on the 388jl platform.

8. Data Retention

388jl retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering and gaming regulatory requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity data is retained for a minimum of three (3) years from the date of the activity;
• Customer support communications are retained for two (2) years from the date of the last communication;
• Marketing consent records are retained for as long as you remain opted in, plus one (1) year following opt-out.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 388jl will securely delete or anonymize that data.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 388jl Platform. They allow the Platform to recognize your device, remember your preferences, and collect information about how you use the Platform.

9.2 Types of Cookies We Use

• Essential cookies — required for the Platform to function, including session management and security tokens. These cannot be disabled without affecting Platform functionality;
• Functional cookies — used to remember your preferences, such as language settings and display options;
• Analytics cookies — used to collect aggregated, anonymized data about how users interact with the Platform, helping us identify areas for improvement;
• Security cookies — used to detect and prevent fraudulent activity and unauthorized access to your account.

9.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the 388jl Platform, including logging in to your account. 388jl does not use cookies to track your activity across unrelated third-party websites.

10. Data Security

388jl implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of the Platform;
• Multi-factor authentication options for user accounts;
• Incident response procedures for detecting and responding to data security breaches.

While 388jl takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 388jl will notify you and the relevant regulatory authority as required by applicable law.

11. Your Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by 388jl:

• Right to be informed — the right to know that your personal data is being collected and processed, and the purposes for which it is used;
• Right of access — the right to request a copy of the personal data 388jl holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability — the right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint — the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact 388jl using the details in Section 14. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

12. Children and Minors

The 388jl Platform is strictly intended for individuals who are 21 years of age or older. 388jl does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register for or use the Platform.

If 388jl becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately using the details in Section 14.

13. Changes to This Privacy Policy

388jl reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users by email or through a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the 388jl Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 388jl handles your personal data, please contact our Data Protection Officer or customer support team:

Email: [email protected]

Live Chat: Available directly through the 388jl Platform after logging in to your account, 24 hours a day, 7 days a week.

For complaints that have not been resolved to your satisfaction, you may also contact the National Privacy Commission of the Philippines through their official channels. 388jl is committed to working with you and the relevant authorities to resolve any data privacy concerns promptly and fairly.